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What We Collect
 

We may collect your name, contact information, billing and delivery details, account information, order history, trade-business information, service details, and communications with us.
 

Payment information is processed through Wix and payment providers. Please do not send full payment-card details by email.
 

How We Use Your Information
 

We use personal information to:

• Operate and improve the website

• Create and manage customer and trade accounts

• Process payments and orders

• Arrange shipping and delivery

• Review trade-access applications

• Prepare and provide lapidary services

• Respond to questions and service requests

• Prevent fraud and protect the website

• Maintain business and tax records

• Meet legal obligations
   

We may send marketing communications only where permitted and, where required, with your consent. You may unsubscribe at any time. Transactional messages about accounts, orders, or services are not marketing messages.
 

When We Share Information
 

We may share the information needed to operate Sideris with Wix, payment processors, shipping providers, email and technology providers, professional advisers, and government or law-enforcement authorities where required by law.
 

We do not sell or rent personal information or share it with other businesses for their own marketing.

Some service providers may process or store information outside British Columbia or Canada.
 

Cookies and Website Data
 

Our website may use cookies and similar technologies to keep the website functioning, remember account preferences, understand website traffic, and improve the customer experience. You can manage cookies through your browser settings, although disabling them may affect some website functions.
 

Security and Retention
 

We use reasonable safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or disposal.
 

We keep personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, tax, and business-record requirements. When it is no longer required, it will be securely deleted or anonymized.
 

Access or Correction
 

You may request access to the personal information Sideris holds about you or ask us to correct inaccurate information.

Privacy contact:

Raimundo Jutla
Email: rjutla@siderisgems.com

We may need to verify your identity before responding to a request.

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